Learn about our Team

We are a team of experienced professionals and ready to help you with all of your HR Technology needs.

Jamie Hawkins

Jamie Hawkins

President and CEO

Jamie Hawkins is the President and CEO of Benefit Technology Resources™ and an independent technology consultant. She has been instrumental in helping employers identify how the technology in today’s marketplace can streamline the way they administer their entire HR “back-office” functions and stay compliant with health care reform. She has 17 years of industry experience and over 13 years specializing in Employee Benefits technology solutions for employer groups with 100-8,000 employees. With over 300 providers in the HR technology sector, she has the unique skills to help employers identify and vet the solutions which best fit their needs, budget and timing.

Areas of expertise include:

  • Health care reform data tracking (for example distribution of SBC’s and hours worked for the look back period).
  • Payroll, Human Resource Information Systems, Benefits Administration, Talent Management, Performance Management, Time Keeping and Onboarding software.
Terrell V. Hawkins

Terrell V. Hawkins

CPCU, Executive Vice President

Terry Hawkins is a veteran of the insurance business with over 40 years of experience – all in the independent insurance brokerage industry specializing in the needs of corporate clients. In addition to handling the finances of BTR and strategic planning, he brings a wealth of knowledge to bear for our broker partners especially in “positioning the technology sale.”

His agency – OneSource Group – was one of the top agencies in Tampa, Florida before its sale to Florida National Bank. He is a licensed insurance agent, holds his CPCU (Chartered Property and Casualty Underwriter) designation and served as Chairman of the Florida Association of Insurance Agents in 2001.

He is a graduate of Rhodes College (Memphis, TN), past board member of First National Bank of Clearwater, past board member AmSouth Bank of Florida, Paul Harris Fellow – Rotary International and numerous non-profit community boards.

Kate Taylor

Kate Taylor

Vice President

Kate Taylor is our Vice President. She has been working in the benefit technology industry for the past nine years. Kate has the knowledge, dedication to detail and passion it takes to manage small, mid and large group projects in a best practice, efficient and professional manner. Over the years, Kate has formed relationships with industry leaders and broker partners that are beneficial to the success of BTR’s client projects and overall growth of BTR. Her ability to manage accounts and teams on a large scale with attention to detail is vital to the benefit technology industry.

Kate has a Bachelor of Science from Bastyr University and a Masters in Health Science from the University of Bridgeport.

Josh Hoover

Josh Hoover

Director of Client Relations and Strategic Initiatives

Josh Hoover is the Director of Client Relations and Strategic Initiatives for Benefit Technology Resources. His broad experience spans over 10 years of Consulting, Human Resources, Business Development, Sales and Marketing. Josh offers a unique perspective in HR Technology Consulting as someone who has managed payroll, sold payroll, programmed databases, and developed an HRIS solution. As such, he has seen the process from every angle. With this experience, he excels at working with clients to find technology that can solve their problems and streamline their processes. Developing long-term, strategic relationships with his broker partners is paramount to offering exceptional consulting service and solutions to their clients.

Josh graduated from Texas A&M University.

Adrienne Cordes

Adrienne Cordes

Implementation Service Analyst

Adrienne Cordes is an Implementation Service Analyst. Prior to joining BTR, Adrienne spent several years working in higher education at Full Sail University and at Florida Hospital in the healthcare industry. She started in patient services initiating insurance verifications and prior authorizations and worked her way to being a certified nursing assistant. Adrienne also has several years of experience in customer service – working with and educating the public. With a passion for learning and a desire to develop her own personal skills, Adrienne works with ambition and confidence.

Adrienne earned a Bachelor of Science degree in Humanities and Health Science with a minor in Criminal Justice from the University of Central Florida.

Amanda Stubenvoll

Amanda Stubenvoll

Configuration Analyst

Amanda Stubenvoll is a Configuration Analyst. Prior to joining Benefit Technology Resources, Amanda worked as a client services professional for a global HR consulting and outsourcing firm in Chicago, IL. She has several years of experience in employee benefits, technology, data management, and customer service. Amanda prides herself on her strong work ethic and willingness to go the extra mile to produce high-quality results for her clients.

Amanda received her Bachelor’s degree in Psychology with a concentration in Family Studies from Marquette University.

Andrea Robinson

Andrea Robinson

HR / Administrative Services Manager

Andrea Robinson is our HR / Administrative Services Manager. She comes to BTR with over 15 years of experience in Human Resources administration. Prior to joining the BTR team, Andrea worked for a consulting company with over 10,000 US employees, headquartered in Montreal, Canada for several years. During that time, her responsibilities included Vendor Management and Human Resources, including, but not limited to monitoring, managing and reporting on their HRIS database.

Andrea has a Bachelor’s Degree in Science in Human Resources Management from Brenau University.

Ashley Kirasich

Ashley Kirasich

Consulting Analyst Team Lead

Ashley Kirasich is a Consulting Analyst Team Lead. She has over 10 years of project coordinating experience and 3+ years of HR technology experience. She is an excellent communicator and a dynamic, results-driven, problem solver which makes her an expert liaison for broker partners, clients, and the BTR team. Ashley’s role at BTR is to coordinate client projects from start to finish, serve as a secondary contact to assigned broker partners, train new consulting team members, and support BTR’s Consulting Division.

Ashley holds a Bachelor’s degree in Psychology from the University of South Florida.

Barb Gaddo

Barb Gaddo

HR Technology Consultant

Barb Gaddo is an HR Technology Consultant with over 20 years of Human Resources experience including consulting roles for Fortune 500 and small- to mid-size organizations in the education services, health care, non-profit, and retail industries. She is passionate about helping organizations utilize technology to transform HR operations and drive business results.

Barb is a Certified Professional in Human Resources and holds a Bachelor of Science degree in Education from the University of Wisconsin – La Crosse. Barb also achieved Certification in Human Resources Management from the University of St. Thomas Graduate School of Business in Minneapolis, MN.

Concetta Burns-Ramsey

Concetta Burns-Ramsey

Implementation Analyst

Concetta is an Implementation Analyst. She has over fifteen years of experience in human capital management and has worked as a compliance auditor with BCBS for the past ten years. Her area of expertise is in implementation and management of HRIS and benefit administration systems.

Concetta has a Bachelor of Science degree in Human Resources management from Park University and a Master’s Degree in Information Technology Management from Webster University.

Debbie Peters

Debbie Peters

Senior HR Technology Consultant

Debbie Peters is a Senior HR Technology Consultant. She has over 25+ years of experience in HR Technology, Human Resources and Employee Benefits. Prior to joining BTR, Debbie worked for Marsh & McLennan Agency/Seitlin, as their e-Commerce and Enrollment Manager on their benefits consulting team. Debbie specialized in all aspects of delivering technology solutions. She worked for Service America Network, Inc. as an HR/Benefits Manager, where she managed the entire benefits program for over 1,200 employees in 8 locations throughout multiple states. Debbie was also employed as an HR/Benefits Administrator with Mark IV Industries, Inc., a Fortune 500 company with over 10,000 employees.

Denise Pyott

Denise Pyott

Implementation Analyst

Denise Pyott is an Implementation Analyst. She was currently a BTR HR Technology Consultant. She has over 30 years’ experience working in the independent insurance agency space. She is a licensed insurance agent in both Property and Casualty as well as Life and Health. She has worked for benefits technology companies assisting brokers and their clients with online software designed to gather employee medical conditions for prescreening purposes. Before joining the BTR team Denise worked for an HR Technology Consulting firm managing HR technology projects for clients.

Donna Arnlund

Donna Arnlund

Benefits Administration Team & Video Production Lead

Donna Arnlund is a Benefits Administration Team and Video Production Lead. Her experience in customer support and implementation training comes from her various roles over the years as a help desk manager for a government agency, as well as a project manager and training coordinator for two medical software companies.

Donna has an Associates Degree in Computer Science from the Community College of Rhode Island.

Hayes Stevens

Hayes Stevens

HR Technology Analyst

Hayes Stevens is an HR Technology Analyst. Hayes has over ten years of project management experience. He is an excellent communicator, results-driven, problem solver which makes him an excellent intermediary for broker partners, clients, and the BTR team. Hayes’ role at BTR is to coordinate client projects from start to finish, serve as a secondary contact to assigned broker partners and support team workload. He is zealous about helping organizations utilize technology to transform HR operations and facilitate business goals. He strives for perfection, always aims to exceed expectations and is dedicated to high levels of customer satisfaction.

Ilene Ikwueme

Ilene Ikwueme

Implementation Service Analyst

Ilene Ikwueme is an Implementation Service Analyst. She has several years of experience as a Benefit System Administrator and Benefit Advocate. She is a results-driven professional with excellent communication and organizational skills, integrity and high ethical standards. She understands what it takes to be successful and works as a team player to achieve the company’s objectives.

Ilene has her Associate of Arts degree with a concentration in the Foundations of Business and Bachelors of Science degree with a concentration in Human Resource Management.

Jacqueline Brown

Jacqueline Brown

Implementation Service Analyst

Jacqueline (Jackie) Brown is an Implementation Service Analyst. With previous experience in implementing benefit administration systems, she has taken on this role with great excitement. Prior to joining the BTR team, Jackie worked at M.F. Irvine Corporate Solutions and AON Consulting as a project manager in the area of benefits administration outsourcing for clients varying in size and industry. Jackie has worked with several technology platforms, including PlanSource, BeneTrac, ADP, eBenefits, and PayCom. She has also implemented on propriety technology. Jackie has over 15 years of data management and HR technology experience. Her strength is in her attention to detail as it relates to project management while ensuring quality and meeting on-time deliveries of project objectives.

Jackie, who is based near Philadelphia, PA, studied Business Management at Chestnut College and is pursuing her Master’s Degree from Eastern University.

Jaime Ferguson

Jaime Ferguson

Benefits Administration Team Lead

Jaime Ferguson is a Benefits Administration Team Lead. She has worked in the project and process implementation in Higher Education industry for several years prior to joining the BTR Team. Jaime has a passion for technology and learning. She is a detailed, analytical and a creative thinker who effectively partners with clients to drive successful implementations.

Jaime has a Bachelor in Arts from University of Central and Masters in Science from Full Sail University.

Jamie Betteridge

Jamie Betteridge

Implementation Lead Service Analyst

Jamie Betteridge is the Implementation Lead Service Analyst. With previous experience in Human Resources with a major hotel chain, she has taken on this role with passion and excitement. She has over 6 years of data management and technology troubleshooting experience in higher education along with 10 years of materials management in various industries. She has a keen eye for details and holds quality above all else when meeting the needs of our clients. Creating and maintaining relationships is her specialty, and this is fostered with every service task.

Jamie studied Anthropology at the University of Florida and is pursuing more knowledge daily regarding the HR Technology field.

Jamie Maynard

Jamie Maynard

HR Technology Analyst

Jamie Maynard is a Human Resources Technology Analyst based in Tampa, Florida. She has 10+ years of experience within Payroll and the HR industry. Jamie’s extensive knowledge comes from her career in Payroll/HRIS Management. During her time as a Payroll/HRIS Manager, she implemented systems including ADP Workforce Now and Paycor. She was heavily involved in the RFP process and managed the data collection, testing, and auditing stages. Additionally, she has experience in various systems including ADP Workforce Now, Paycor, Peoplesoft, Paychex, Oasis (PEO), and QuickBooks

Prior to her time as a Payroll/HRIS Manager, Jamie was a Full Level Tax Implementation Specialist and Payroll Implementation Specialist for ADP in small business for 2.5 years. Jamie has a passion for building relationships, providing great customer service, system optimization, process improvement, and expanding her Payroll/HR expertise.

Justin Hickman

Justin Hickman

HR Technology Analyst

Justin Hickman is an HR Technology Analyst. He has over five years of experience in the Payroll and HR industry. Prior to joining BTR, Justin worked as a Full Level Tax Implementation Specialist and Payroll Implementation Specialist for ADP in the mid-market space. During this time, Justin was recognized as ADP’s Top Tax Specialist for his consistent implementations. He also exceeded his quarterly quota while implementing payroll. Justin’s role is to coordinate projects to ensure we are meeting our target dates and to support BTR’s Consulting Division. Justin continues to excel because of his consistent attention to detail, leadership, communication and strategic planning proficiencies. These skills combined make him a great a fit with our external business partners as well as the BTR team.

Justin graduated from Virginia Military Institute with a Bachelor of Arts in Psychology.

Kelli LeMieux

Kelli LeMieux

Consulting Team Lead

Kelli LeMieux is a Consulting Team Lead. She has 17+ years of experience in the Payroll and HR outsourcing industry. Kelli has implemented several of the major technology platforms including PeopleSoft, Ultipro and Workforce Now for the mid-market space. Just prior to joining BTR, Kelli was an Implementation Project Manager for ADP Major Account Services for 4 years. During her time there, Kelli was recognized for her consistent implementations, exceeding 100% of the defined quarterly production plan. Kelli has held other leading implementation roles throughout her industry tenure.

Kelli studied anthropology and sociology at The University of West Florida and is currently pursuing her certification in Healthcare Reform (CHRS).

Kellie Aisenstark

Kellie Aisenstark

Configuration Analyst

Kellie Aisenstark is a Configuration Analyst. Prior to joining Benefit Technology Resources in 2015, Kellie spent 5 years working in benefits administration while working for a Baltimore-based employee benefits broker. She was responsible for demonstrating technology solutions to prospective clients, administrator training for new clients, testing and validating enrollment system setups, and gathering required client-specific information for accurately setting up the enrollment sites. She was also the account manager for a 10,000 life group where she handled escalated service issues, produced ongoing reports for various projects, and serviced day-to-day client requests.

Kellie received her Bachelor’s degree in Mass Communication with a concentration in Public Relations and Advertising from Towson University.

Kelly Zimmerman

Kelly Zimmerman

Project Inventory Analyst

Kelly Zimmerman is an Project Inventory Analyst. She has over 25 years of experience in administration and management of Human Resources, Benefits and Payroll in a variety of industries gaining in-depth knowledge of the entire life cycle of the employee from an employer perspective. Kelly has utilized several technology platforms including Paychex, ADP, Ultipro, PeopleSoft and Ceridian as well as implemented new technology at her employers. Prior to joining BTR, Kelly spent almost three years in the Group Benefits practice of a regional insurance brokerage firm in Nashville, Tennessee with responsibilities for both Account Management and Benefit Administration of two large books of business. During this time, Kelly was recognized for her dedication to the clients and the entire Group Benefits area along with her strong client service. She is known for her broad knowledge in HR law and policy as well as its application to benefits and technology.

Kelly received her Organization, Leadership & Supervision degree from Purdue University in West Lafayette, Indiana, and has earned her PHR Certification and Tennessee Insurance License in Life and Health.

Kim Benedict

Kim Benedict

HR Technology Consultant

Kim Benedict is an HR Technology Consultant with over 20 years of human resources experience in both corporate and consulting roles. Industry experience includes healthcare, education, retail, manufacturing, professional services, non-profit, and transportation. She strives to develop collaborative partnerships with brokers, clients, and providers and uses a consultative, results-oriented approach to meet organization’s changing HR technology needs.

Kim is a Certified Senior Professional in Human Resources and holds a Bachelor of Science degree in Business from St. Cloud State University.

Kimberly Elbakkali

Kimberly Elbakkali

HR Technology Analyst

Kimberly Elbakkali is an HR Technology Analyst with over 15 years of experience in HR Systems Technology, Human Resources Management, and Total Rewards. Prior to joining BTR, Kimberly worked as a Dayforce HCM Analyst specializing in Recruiting and Talent Management, as well as an HR Systems Analyst for LMS and Recruiting platforms at Ceridian. She also held positions where she has proven experience collaborating with executive teams on HR strategic planning, developing an EPO network and initiating cost containment strategies. Kimberly was a mentor of Ceridian’s PHR/SPHR certification program, and spear-headed employee engagement initiatives focused on retention and succession planning. Kimberly brings much HR experience and knowledge of key sectors like manufacturing, sales and marketing, healthcare and insurance, and technology. Detail-oriented, agile, proactive are key attributes that guide success and produce positive results in every project she undertakes.

Kimberly is a Certified Professional in Human Resources (HRCI and SHRM). She studied Classical Cultures at the University of Georgia and held the office of National Business Chair of the community service organization, Angel Flight-Silver Wings.

Kristi Watts

Kristi Watts

Configuration Analyst

Kristi Watts is a Configuration Analyst. Kristi has over fifteen years of experience in employee benefits, technology, account management and Human Resources. Prior to joining, BTR she worked as an Implementation Manager for an FSA administrator. She has also held positions working with other online benefit enrollment solutions and has several years consulting experience with insurance brokers assisting clients of various industries and sizes.

Kristi has a Master‘s Degree in Human Resource Development and Bachelor’s Degree in Psychology from Towson University.

Kristin Canning

Kristin Canning

Implementation Service Analyst

Kristin Canning is an Implementation Service Analyst with over 3 years of experience in online benefit management. Prior to joining the BTR team, Kristin worked as a Project Manager for another Benefit Administration firm. Her responsibilities included planning and implementation of new clients and servicing existing clients. She was also involved in the training of new clients, service calls, testing and ensuring that all clients had that white glove experience. Kristin is very compassionate at what she does and has created a unique relationship with many of her clients.

Kristin received an Associate’s degree in Early Childhood Education from Gateway Community College.

Kristina Chavez

Kristina Chavez

Strategic Product Analyst

Kristina Chavez is a Strategic Product Analyst with 11 years of experience with online benefits technology. She has worked very closely with clients ranging in size and complexity. She has experience with system integration with numerous insurance carriers and payroll vendors. She values her clients and works hard with the client to find the solution best for them. Prior to joining BTR, Kristina worked as the Director of Client Services for an online benefits enrollment technology firm. She was responsible for implementations, client service support, and creating requirement documents for enhancements to the software.

Kristina received a Bachelor’s degree in Business Management and a Master’s in Business Administration from Canisius College.

Lauren Pearson

Lauren Pearson

Implementation Service Analyst

Lauren Pearson is an Implementation Service Analyst with 10 years of online benefit enrollment implementation and consulting experience. Prior to joining the BTR team, Lauren worked as a Team Lead for an Implementation and Consulting department for a company in Charleston, SC. Her responsibilities included overseeing ACA, implementation of new benefits or features on live groups, bringing new EDI file feeds live, managing client escalations, training new hires and managing on and offshore resources. Lauren has a strong background in customer service and problem solving.

Lauren has a Bachelor’s Degree in Business Management Science with a minor in Dance from The University of South Carolina, Columbia.

Lisa Catalano

Lisa Catalano

Provider Relationship Analyst

Lisa Catalano is our Provider Relationship Analyst. Prior to joining Benefit Technology Resources, Lisa devoted 8 years to the benefits practice of a national insurance brokerage firm in Chicago, Illinois. During her time there, she partnered with clients in account management and consulting while managing the operations of the Employee Benefits Division. She currently holds her Illinois Life and Health license.

Lisa graduated from DePaul University with a Bachelor of Arts in Psychology.

Lori-Ann Kuhn

Lori-Ann Kuhn

EDI Analyst

Lori-Ann Kuhn is an EDI Analyst. She also has many years’ experience as a Quality Assurance Analyst. Prior to joining the BTR team, Lori-Ann worked at an electronic payment systems company in Clearwater, Florida where she worked with partners on testing and certifying their software with the company’s product. She has also worked for an online benefits enrollment firm where she was an EDI Specialist and performed EDI file checking, encryption and transmission. She also handled problem troubleshooting and resolution. She is detail oriented, result driven, and a team player.

Lori-Ann received an Associate’s degree in Administrative/Business from New England Institute of Technology in Warwick, RI

Merideth Henry

Merideth Henry

Controller

Merideth Henry is our Controller. Prior to joining the BTR team, Merideth worked as the Chief Financial Officer of a Home Health agency and Care Management company with over 250 employees. She has several years of experience in billing, deposits, payroll, accounts receivable and accounts payable management, and budget planning. Merideth prides herself on attention to detail and a strong work ethic.

Merideth has a Bachelor’s degree in Event Management from the University of Florida.

Nikki Talley

Nikki Talley

Benefits Administration Team Lead

Nikki Talley is a Benefits Administration Team Lead. Prior to joining the BTR team, Nikki worked as a benefit administration website manager at an insurance brokerage in Orem, Utah. She has years of experience with benefit administration, data management, and information technology.

Nikki has a Bachelor’s Degree in Software Engineering with a minors in Digital Media and Business Management from Utah Valley University.

Reyna Bryant

Reyna Bryant

Administrative & Accounting Assistant

Reyna Bryant is an Administrative & Accounting Assistant. She has over 15 years of marketing, customer service and data management experience. Prior to joining the BTR team, Reyna worked as a data management analyst in higher education and led the team responsible for the release of all marketing material for the University. She has been recognized for consistently exceeding monthly goals and implementing new, more efficient ideas. Reyna is a detail oriented, results driven critical thinker, and she thrives on being a part of a productive team.

Reyna has a Bachelor’s degree in Business Management and is certified in Marketing and Web analytics. She is currently pursuing her Master’s degree in Human Resources from Liberty University.

Samantha Bates

Samantha Bates

HR Technology Analyst

Samantha Bates is an HR Technology Analyst with over 10 years of experience in Payroll, Human Resources, Management and Customer Service. Samantha’s expertise includes training and development, leadership and management, customer service, and being an ambassador for client satisfaction and retention.

She supported BTR in her former role while working with Alphastaff. She has a passion for HR technology, learning and developing her current skills and knowledge. Samantha is a very detailed and analytical individual who strives to produce positive results in all situations. She understands the importance of being a team player in order to be an asset to achieving the company’s objectives and goals.

Samantha holds a Bachelor’s degree, Cum Laude, in Business Administration with a concentration in Management from Strayer University.

Samantha Harvey

Samantha Harvey

Implementation Service Analyst

Samantha Harvey is an Implementation Service Analyst. Prior to joining the BTR team, Sam was employed with Paylocity for three years where she became an ACA, escalations, and special project expert. Sam has several years of experience in customer service and technical support and prides herself on attention to detail and efficiency.

Samantha has an Associate’s degree from Seminole State College and is pursuing a Bachelor’s degree from the University of Central Florida.

Shannon Tuccini

Shannon Tuccini

Implementation Lead Analyst

Shannon Tuccini is an Implementation Lead Analyst. Prior to joining BTR’s team, she worked as an Account Representative for an Insurance Consultant in Chicago, IL and Marquette, MI. Her job responsibilities consisted of overseeing plan implementations to annual renewals. She has over 10 years’ experience in the Insurance industry.

Shannon has a Bachelor’s degree in Graphic Design with a minor in Marketing from Northern Michigan University.