Fourth Anniversary – Concetta Burns-Ramsey

It’s Concetta Burns-Ramsey’s fourth anniversary! Concetta is our Ben Admin Team Lead for Employee Navigator. Her dedication and attention to detail make her an invaluable member of our team. We’re thrilled to be celebrating her fourth year with BTR. In honor of this milestone, we asked Concetta a few questions to get to know her better. Happy anniversary, Concetta! Thank you for being a part of our BTR family:

If you could do anything different what would it be?
With teaching as a passion, I would spend more time on client site, providing training and sharing updates to the Employee Navigator system. This would provide a personal touch to the client service agreement.

What is your favorite part about your job? What excites you most?
In working at BTR, the best part of my job is the elation in the voice of clients when we complete the implementation of their online benefits administration tool. Moving HR Admins from paper to mouse clicks is a cost saving that some consider unfathomable. HR admins can now spend more time on managing human resource functions like employee relations, performance management, training, wellness innovations, recruiting and other aspects of investing in the company’s greatest resource.. . their employees.

What would you give as advice to others to be successful going into their next year at BTR?
One of the strongest advice that I could render to others is to get to know your client, their workforce and industry. This will help anticipate the client’s needs and offer solutions to continue to help them “work smarter and not harder”.

Where do you expect to grow in the next year? In what ways?
Having recently been promoted to Team Lead for the Employee Navigator division, I would like to see more clients utilize the innovative processes offered, such as onboarding modules, data exchange, carrier acceptable enrollment forms and EDI file feeds.

Describe a recent project that you’ve learned from. What did you learn throughout the process?
In working with a recent client, I would say my lesson learned would be flexibility. I understand that our project timelines work to ensure proper resources are allocated by the BTR team while trying to meet the clients anticipated “go live date”. But we need to factor into the timeline unforeseen changes to the client’s timeline. Some clients have regulatory audits that supersede an implementation and will cause delays. Communicating the revised timeline to broker/client is essential to a successful partnership.
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