Kate Taylor has been with BTR for six years.
Read a little bit about her below.
In looking back, have you seen many changes in the field over the years?
Yes, many changes over the years. Clients have realized how important strong technology is to have in place and how important it is to have strong service teams helping them administer the technology. When I first started ten years ago our presentations were designed around why you needed technology as part of our company and how it could help. Now, our presentations are how to best utilize the technology you have, how best to partner with your technology vendor and the expansion of technology past payroll and benefits administration.
What is something that you have done personally that has worked and really made a difference in your career here?
Honest, open communication goes a long way not only with your internal organization but also with clients and prospective clients. In today’s world, sales tactics overshadow true, honest communication. Trust goes a long way.
From your perspective, what would you say are BTR’s greatest accomplishments over the years?
Our positive well-respected reputation in the industry and with our clients is a huge accomplishment as it shows we have done many things right over the years! A strong reputation opens many doors you never imagined would open and goes back to my comments about being a strong service-oriented company, honest communication, and trust.
How have you grown personally and professionally over the past 6 years?
Most definitely! My daughter was one when I started working with BTR, and she is now ten! My son was born in 2016, so I have been very fortunate to be part of a company that has supported and continues to support me through motherhood. I have learned so much about the industry in general; agencies, insurance plans and designs, carriers and technology vendors. It has been exciting to watch them all grow and change over time. I have gone from implementing technology to managing our implementation teams to now helping manage the company. It has been a wonderful experience, and I get excited thinking of the future of BTR and the endless possibilities
Describe a recent project that you’ve learned from. What did you learn throughout the process?
The one absolute truth is change is constant. Our companies, divisions, teams, individuals, clients, partners, the entire healthcare industry is forever changing, and when we try and stop or ignore change, we are setting ourselves up for failure, disappointment, and frustration. You must be adaptable and look for the positive advancements of change. This will automatically set you up to be more successful in your personal and professional life.