On behalf of all of us at BTR, we’d like to wish Nikki Talley a very happy sixth anniversary! In honor of this important milestone, we asked Nikki a few questions to get to know her better:
What is your title and what is a day in the life for you like?
My current title is Benefits Administration Division Manager – bswift. Over the course of the last six years, I have held many titles. My current role is a combination of all my past roles, plus overall management of the bswift division. On any given day, I will address 100+ emails, host and/or attend various internal or external conference calls, manage new implementation projects, build EDI files, mentor other team members, and train new team members. I love that every day is different and that I have the opportunity to stay involved in various roles while helping teammates solve problems and meet their goals.
What are the key issues that you see BTR addressing in the future?
The buzz word in the industry right now is API (Application Program Interface). We are staying on top of the trends, the current APIs available, and APIs currently in development. BTR also has a sister company – Benefit Technology Analytics, that has developed a benchmarking tool that will leverage our valuable data to help employers see how their benefit offerings line up with companies like theirs.
What could you give a 30-minute presentation about with no advance preparation?
I would consider myself a subject matter expert on all things bswift and EDI so I would be comfortable presenting on the front end or back end configuration at any time.
What’s the best piece of professional advice you’ve ever received?
“As we look ahead into the next century, leaders will be those who empower others.” – Bill Gates
Describe a recent project that you’ve learned from. What did you learn throughout the process?
I learn something new from every project. Each client has different needs and I enjoy learning how to use new or existing features of bswift to accommodate their needs. During my most recent COBRA file build, I learned how to properly utilize the member override feature to accommodate elevated dependent events.