BTR Adds New Role – Director of Client Services

As BTR has grown, the depth of our organization continues to broaden. With this in mind, we are very excited to announce a vital new position to our organization, Director of Client Services. This position will enhance the support and infrastructure within our Benefits Administration Division.

Jeana Parker, whom BTR has a long-standing relationship with, has agreed to take on this role. We as an organization have worked with Jeana for 13 years and counting in various roles, including her time as Director of Operations at PlanSource. Jeana has extensive experience in HR Technology and establishing high-performing teams. Jeana’s passion for excellence and customer success align deeply with BTR’s goals and objectives.

Jeana will be heading our Benefits Administration Division to ensure customer experiences, from initial onboarding through day-to-day service, continue to grow and evolve. She will be reporting to Kate Taylor, President and COO, and be supporting the successful Division Managers that are in place today, Nikki Talley, Jamie Ferguson and Concetta Burns-Ramsey. In addition to this new role, Parker will be working closely with the Strategic Initiatives Team to continue building out BTR’s partnerships within the HR Technology and Employee Benefits market.

This new position is a major milestone in BTR’s growth.  Please join us in welcoming Jeana to the BTR family!

Jamie and Kate