Karen Gucma
Service Analyst

Karen serves as the day-to-day point-of-contact for service questions and renewal processing for BTR benefits administration clients.  She prides herself on building strong relationships with clients by listening and understanding their unique needs and enjoys providing each client with a personalized customer service experience.  Karen has 20 years of experience in human resources and benefits administration and received her associates in Accounting from Kalamazoo Community College.