Nicole McHone
Service Center Manager

Nicole leads and manages BTR’s Employee Service Center team. She has over 20 years of experience in finance and technology environments. Prior to her time with BTR, Nicole spent six years in the HCM market, managing large teams of employee benefits and ACA software consultants. Nicole prides herself on being able to combine her technical expertise and customer service skills, resulting in customer experiences that are thorough, informative, and friendly. Nicole has a passion for learning and development, and this is something she fosters both internally with her teams but also and externally by helping customers make the most of their benefits technology. Nicole received an Associate’s Degree from Miami University in Business Management Technology and a Bachelor’s Degree from Indiana Wesleyan University in Management.